Shipping policy

 

At Felt Creative Home Goods, we believe in spreading joy through Happy Mail! Here's everything you need to know about our shipping policy:

1. Processing Time:

  • We strive to make your shopping experience as delightful as possible. Orders received before noon (12 pm Eastern Standard Time) will be processed on the same day.
  • Orders received after noon will be processed on the next business day.
  • Please note that our processing time may be affected by holidays or high order volumes.

2. Transit Time:

  • Once your order is processed, please allow:
    • 5 business days for 'Standard Shipping' transit 
    • 3 business days for 'Expedited' transit
    • 2 business days for 'Priority' transit

3. Unprecedented Times:

  • While we strive to provide accurate delivery estimates, please be aware that shipping times may be subject to unexpected delays that are beyond our control.
  • Rest assured, we are committed to doing everything within our power to ensure your order reaches you as quickly as possible.

4. Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • You can use this information to track the progress of your Happy Mail as it makes its way to your doorstep.

5. Shipping Rates:

  • Shipping rates are calculated at checkout based on the order volume, weight, and destination of your order.
  • We may offer promotions or discounts on shipping from time to time, so keep an eye out for special deals.

6. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.

7. Contact Us:

  • If you have any questions or concerns about your order or our shipping policy, feel free to reach out to our friendly customer service team at hello@feltcreativehomegoods.com.

Thank you for choosing to shop small with Felt Creative Home Goods for your Happy Mail needs! We appreciate your business and look forward to bringing a smile to your face with our unique custom designed home decor items.